Privacy policy

Privacy Policy

Oviedo-Clermont Roofing, LLC (“OCR Roofing,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our advertisements, or otherwise engage with our services.

By using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

A. Personal Information You Provide

• Name
• Address
• Email address
• Phone number
• Project details or service requests

This information is typically collected when you:

• Submit a contact form or request an estimate
• Sign up for RoofGuard+ or other service programs
• Communicate with us via phone, email, or text

B. Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type, operating system, and device information
• Pages visited, links clicked, and time spent on site
• Cookies and similar tracking technologies

C. Information from Third Parties

We may collect information from:

• Advertising platforms (Meta, Google, etc.)
• Analytics providers
• Call tracking and CRM systems

2. How We Use Information

• Responding to inquiries and providing estimates
• Scheduling and completing roofing services
• Sending service reminders and updates
• Processing financing applications where applicable
• Providing customer support
• Marketing and remarketing (via Meta, Google, and other platforms)
• Analyzing website performance and improving services
• Complying with legal obligations

3. Sharing of Information

We do not sell your personal information. We may share information with:

• Service providers who support our operations (e.g., CRM software, scheduling tools, call tracking providers, payment processors).
• Advertising platforms such as Meta (Facebook/Instagram), Google Ads, and similar providers to deliver relevant advertising.
• Legal authorities when required to comply with law, regulation, or legal process.
• Business transfers if OCR Roofing is involved in a merger, acquisition, or sale of assets.

4. Cookies, Pixels, and Tracking Technologies

We use cookies, pixels, and other tracking technologies to:

• Recognize your browser or device
• Measure website traffic and performance
• Deliver personalized advertising (remarketing)
• Understand user behavior

You can control cookies through your browser settings. To opt out of interest-based ads:

• Google Ads Settings
• Meta Ads Preferences

5. Your Privacy Choices

You may:

• Opt out of marketing emails by using the “unsubscribe” link in our messages.
• Request removal from SMS/text marketing lists.
• Disable cookies or adjust ad preferences as noted above.
• Contact us directly to request updates or deletion of your personal data.

6. Data Security & Retention

We implement reasonable administrative, technical, and physical safeguards to protect your information.

We retain information only as long as necessary for business purposes, to provide requested services, or to comply with legal obligations.

7. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Effective Date.” We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Oviedo-Clermont Roofing
16215 State Road 50 Suite 305
Clermont, FL 34711
Phone: 407-365-7663
Email: info@ocrroofing.com